Return Policy

Last Update: 21 June 2018

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at contact@real-support-firmware.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Real Support (Pvt) Ltd.

Attn: Returns

RMA #

Nzega  

Mwanza Road Nzega |C'Juction Road  

Nzega, Tabora 113  

Tanzania  

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

 

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least one (1) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

      

  •        Sale items are FINAL SALE and cannot be returned.
  •        Package items are FINAL SALE and cannot be returned.     

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

+255689556740 

contact@real-support-firmware.com 

If you agree our Refund Policy now you can buy our files.. And if you do not agree our Policy do not buy any file our Support.